Privacy Policy

Privacy Commitment

THIS POLICY SHOULD BE READ IN CONJUNCTION WITH OUR TERMS OF USE, INTO WHICH THIS POLICY IS INCORPORATED BY REFERENCE.

Virtual Mail Hub, Inc. (collectively with its subsidiaries and affiliates, "Company," "we," "us," and "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the "Policy").

This Policy describes:

• The types of information we collect from you or that you may provide when you access or use our website available at www.virtualmailhub.com (the "Website"), our mobile application (the "Mobile Application"), and any related services, portals, or dashboards (collectively, the "Platform").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect on the Platform, in emails and other electronic messages between you and us, and information gathered when you interact with our advertising on third-party websites if such advertisements include links to this Policy. This Policy applies to your use as a user of the Platform, including as an employee or contractor of our users.

This Policy does not apply to information collected by us offline or through any other means, including on any other website operated by any third party, or information collected by any third party through any application or content (including advertising) that may link to or be accessible from the Platform.

By using the Platform, you agree to the terms of this Policy. We may change this Policy from time to time (see "Changes to This Policy"). Your continued use of the Platform after we post changes constitutes your acceptance of those changes.

User Agreements

Use of the Platform and any user information associated with the Platform may also be subject to separate written agreements (the "User Agreements") between the Company and its users ("Users"). When applicable, specific terms in the User Agreements may supersede this Policy. If you use or submit materials on the Platform as an employee or contractor of a User, you agree to be bound by the User Agreements and any posted guidelines and policies related to such materials. If you do not agree to the applicable User Agreements, you may not use the Platform.

What Information Does the Platform Collect?

To provide you with the best possible experience, we store, use, and share information about you in accordance with this Policy.

Information You Provide to Us

"Personal Information" is information that can be used to identify you, such as:

• First and last name;
• Email address;
• Telephone number;
• Mailing address;
• Payment information (e.g., credit card or other payment details processed for purchases); and
• Comments or messages provided in free-text fields.

You may provide us Personal Information when you:

• Request information about our services;
• Submit a support request or inquiry;
• Subscribe to emails or newsletters;
• Purchase products or services; and
• Register or create an account on the Platform.

When providing Personal Information, please provide only relevant information and do not provide unnecessary sensitive information (e.g., Social Security numbers) unless specifically requested for a legitimate purpose. You may be asked to create a username and password that should only be known to you.

Automated Information Collection

In addition to information you provide, the Company and certain service providers may collect information about you during your visit to the Platform using automated tools.

Cookies. We use cookies to personalize content and ads, provide social-media features, and analyze our traffic. We may use the following categories of cookies:

• Necessary / Functional Cookies: Enable basic functions such as page navigation and access to secure areas. The Platform cannot function properly without these cookies.
• Preference Cookies: Enable the Platform to remember information that changes the way the Platform behaves or looks, such as your preferred language or region.
• Statistics Cookies: Help us understand how visitors interact with the Platform by collecting and reporting information in aggregate.
• Marketing Cookies: Used to track visitors across websites to display relevant and engaging advertisements.

Managing Cookies. You can manage your cookie preferences at any time using our cookie consent tool and by visiting our Cookie Declaration page. You may also adjust browser settings to block or delete cookies; however, disabling certain cookies may affect Platform functionality.

Google Analytics. We may use Google Analytics to receive aggregated, non-Personal Information to analyze Platform performance. For more information, review Google's privacy policy at https://policies.google.com/technologies/partner-sites.

Web Beacons. We and/or our marketing partners may use web beacons to understand engagement with emails and online advertising. Information is collected in aggregate and is not linked to your Personal Information unless otherwise stated.

Embedded Web Links. Links in our emails or on third-party websites may include tracking through a redirection system to help us understand link usage and improve marketing performance.

Third-Party Websites and Services. We may work with service providers who use data-collection methods to improve marketing-campaign performance. Data may be collected on the Platform and on websites where our marketing communications appear.

Sensitive Personal Information (Notice for California Residents)

Certain privacy laws (including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA")) define "Sensitive Personal Information" ("SPI") as a subset of personal information that may require additional disclosures.

We do not use or disclose SPI for purposes other than those permitted by applicable law, such as providing the Platform, securing accounts, preventing fraud, and maintaining and improving our services.

Your Choices and Selecting Your Privacy Preferences

If we provide subscription-based communications (e.g., email newsletters), we allow you to make choices about what information you provide at the point of collection or afterward. Transactional or service-oriented messages are typically excluded because they are required to respond to your requests or provide services.

We will not intentionally send you marketing emails unless you consent. You may opt out at any time by selecting the "unsubscribe" link at the bottom of each email; opting out may affect certain services where email communication is required.

Text Messaging. We may offer SMS/text messages, pre-recorded voice messages, or auto-dialed calls for authentication and service updates. By providing your mobile number, you consent to such communications in accordance with our Terms of Use. No purchase is required to opt in, and you may opt out at any time.

Accuracy and Access to Your Personal Information

We strive to maintain and process your information accurately and have processes in place in accordance with applicable governance and legal requirements. Where we can provide you access to Personal Information, we may ask you to authenticate your identity (e.g., via username and password).

To view and change Personal Information you have provided, you can log in to your account and follow the on-screen instructions, or contact us for assistance.

Information of Minors

We do not intentionally collect information from individuals under the age of eighteen (18). The Platform is not directed to minors. If we become aware that we have collected Personal Information from a minor, we will take steps to securely delete it.

How We Use Your Information

We use information to provide and improve the Platform and our services, including to:

• Facilitate account creation and authentication;
• Personalize your experience and enforce our Terms of Use;
• Detect and prevent malicious activity and maintain security;
• Provide customer service and support;
• Send communications and marketing materials (where permitted or consented to);
• Measure marketing performance; and
• Contact you about services and offers we believe may be relevant to you.

How We Share Your Information

We do not sell or lease your Personal Information. We may share Personal Information with trusted service providers and business partners who assist us in operating the Platform and providing services (e.g., customer support, hosting, payment processing, email delivery, analytics, and marketing). These partners are contractually obligated to keep Personal Information secure and to use it only to provide services to us.

We may disclose information: (i) to comply with applicable law and lawful requests; (ii) to investigate or prevent fraud or security issues; (iii) to enforce or protect the Company's rights and property; (iv) to protect personal safety; or (v) in connection with a corporate transaction (e.g., merger, acquisition, or reorganization), subject to appropriate safeguards.

Third-Party Websites

The Platform may link to third-party websites and services. This Policy does not apply to third-party sites. We encourage you to review their privacy policies before providing any information.

Your California Rights (CCPA/CPRA)

California consumers may have additional rights under the CCPA/CPRA, subject to identity verification and legal limitations, including the right to request access to, deletion of, correction of, and portability of their personal information, as well as the right to opt out of the sale or sharing of personal information (for targeted advertising) where applicable. We do not sell personal information.

To exercise your rights, email us at support@virtualmailhub.com. We will respond as required by applicable law and will not discriminate against you for exercising your rights.

Limit the Use and Disclosure of Sensitive Personal Information. Where applicable, you may request that we limit SPI use and disclosure to purposes permitted by law by emailing support@virtualmailhub.com.

United States Regional Privacy Rights

Residents of certain U.S. states (e.g., Virginia, Colorado, Connecticut, Utah, and others) may have additional rights under applicable state privacy laws. Depending on your state of residence, these may include rights to access, delete, correct, obtain a portable copy of, and opt out of targeted advertising, sale (if applicable), and certain profiling.

How to exercise these rights: email support@virtualmailhub.com. Appeals (where required by applicable law): reply to our response with the subject line "PRIVACY APPEAL."

For Platform Visitors in the European Union ("EU")

Under the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR"), individuals in the EU are afforded specific rights with respect to their personal data. For the purposes of this Policy, the Company generally operates as a data controller. Personal data may be processed in the United States and other countries that may not have the same privacy laws as your country of residence; we will process personal data in accordance with this Policy and applicable law.

You may exercise your GDPR rights (subject to identity verification and legal limitations), including rights of access, rectification, restriction, objection, portability, withdrawal of consent (where applicable), and erasure, by contacting us at the address below.

Data Controller:

Virtual Mail Hub, Inc.

447 Broadway, 2nd Floor, New York, NY 10013, USA

Contact: support@virtualmailhub.com

We may use service providers ("processors") to help operate the Platform. Processors are authorized to process personal data only as necessary to provide services to us and are required to protect personal data in accordance with this Policy and applicable law.

For Platform Visitors in Australia

If you access the Platform in Australia, we are subject to the Privacy Act 1988 (Cth). We will not use or disclose Personal Information for direct marketing unless permitted by law (e.g., with your consent or where you would reasonably expect it). You may opt out using unsubscribe mechanisms provided in our communications.

Our servers are located in the United States. We and our subcontractors may store or process Personal Information outside Australia. We require subcontractors to comply with the Australian Privacy Act as applicable. You may request access to or correction of your Personal Information by emailing support@virtualmailhub.com.

For Platform Visitors in Brazil

Under Brazil's Lei Geral de Proteção de Dados ("LGPD"), individuals may have rights regarding their personal data, including access, rectification, deletion, restriction, portability (where applicable), and the right to withdraw consent (where processing is based on consent).

To exercise your rights or submit questions, email support@virtualmailhub.com. You may also submit claims to Brazil's Autoridade Nacional de Proteção de Dados (ANPD).

Location of Main Services

Virtual Mail Hub, Inc. is headquartered in New York, United States. To provide the Platform, we may store, process, and transmit information in the United States and other locations. Regardless of where information is processed, we will process it in accordance with this Policy.

Changes to This Policy

If we make material changes to this Policy, we will post the revised Policy on the Platform and update the "Last Revised" date above. We encourage you to review this Policy periodically for any updates.

Safeguarding the Information We Collect

We use reasonable technical, administrative, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is completely secure. You are responsible for safeguarding your account credentials and for notifying us of any suspected unauthorized use of your account.

How to Contact Us

Virtual Mail Hub, Inc.

447 Broadway, 2nd Floor, New York, NY 10013, United States

Email: support@virtualmailhub.com

© 2026 Virtual Mail Hub, Inc. All rights reserved.