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Terms of Use

Virtual Mail Hub, Inc.

Last Revised: March 2026

Legal Disclaimer

We are not attorneys or lawyers and do not provide any legal services or consultation regarding the use of our products or services. You are free to purchase and use our offerings for any purpose, but you do so at your own risk. We assume no responsibility or liability for any outcomes resulting from your use of the Platform.

THESE TERMS INCLUDE AN ARBITRATION CLAUSE. PLEASE READ THE TERMS CAREFULLY BEFORE YOU START TO USE THE PLATFORM.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE PLATFORM.

1. Agreement to Terms

These Terms of Use (the "Terms") are entered into between you ("you" or "User") and Virtual Mail Hub, Inc., and its affiliates and related entities ("Company," "we," "us," or "our").

These Terms govern your access to and use of services offered through the website located at www.virtualmailhub.com (the "Website"), and any related applications, platforms, or services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understand, and agree to be bound by these Terms and all applicable laws and regulations.

2. Purpose of the Platform

The Platform is provided for informational purposes and to facilitate the delivery of virtual mailbox, mail-forwarding, and related business address services between Users and the Company. The information presented on the Platform is general in nature and may not reflect all terms, exclusions, or conditions applicable to specific services or offerings.

Reliance on any information provided through the Platform is at your own risk.

3. User Agreements

Use of the Platform may also be subject to separate written agreements between the Company and its customers ("User Agreements"). Where such agreements apply, their terms shall supersede these Terms to the extent expressly stated therein.

4. Use of the Platform

The Company grants you a non-exclusive, non-transferable, revocable right to access and use the Platform solely for personal or authorized business purposes, subject to these Terms.

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

5. Prohibited Uses

You agree not to:

  • Use the Platform in a manner that could damage, disable, overburden, or impair the Platform or interfere with any other party's use thereof;
  • Attempt to gain unauthorized access to any accounts, systems, or networks connected to the Platform;
  • Use automated systems, bots, scrapers, or similar tools to access, copy, or extract Platform content without prior written consent;
  • Introduce viruses, malware, or other malicious code, or attempt to disrupt the Platform's operation;
  • Impersonate any individual, entity, or organization, or misrepresent your affiliation therewith;
  • Use the Platform to facilitate any illegal activity, including but not limited to fraud, money laundering, or identity theft; or
  • Use any virtual mailbox or business address provided through the Platform for any purpose that violates applicable federal, state, or local law.

6. User Account Responsibility

If you create an account on the Platform, you are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. You agree to use a strong, unique password and to keep your credentials secure.

You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company shall not be liable for any loss arising from your failure to comply with this section.

7. Verification Requirements

Certain services offered by the Company, including virtual mailbox services, require identity verification and completion of applicable United States Postal Service (USPS) documentation (including, without limitation, USPS Form 1583) or other identity-verification procedures as required by applicable law.

You acknowledge that access to certain services may be restricted until all verification requirements are successfully completed. The Company reserves the right to suspend or terminate your account if verification cannot be completed within a reasonable time.

8. Refund Policy for Verification Denial

8.1 Eligibility for Refund

The Company offers a limited refund policy applicable only to situations where a User is unable to complete the required identity-verification process.

If you experience a genuine and documented inability to complete the required identity verification or USPS Form 1583 verification process within the first fifteen (15) days after the initial purchase or account registration, you may be eligible for a full refund.

8.2 Conditions for Refund Qualification

To qualify for a refund under this policy:

  • The refund request must be submitted within fifteen (15) calendar days of the original purchase date;
  • The User must demonstrate a legitimate inability to complete the verification process;
  • The User must provide reasonable documentation or proof showing that the verification process was denied or could not be completed; and
  • The User must not have engaged in any fraudulent or misleading conduct in connection with the verification process.

8.3 Proof of Denial Requirement

Refund eligibility requires submission of genuine evidence demonstrating that the required identity verification or USPS Form 1583 verification was denied or could not be completed through no fault or misconduct of the User. Acceptable proof may include, but is not limited to:

  • Official USPS verification rejection notices;
  • Verification-system denial messages or screenshots; and
  • Documentation demonstrating failure of the required verification procedure.

The Company reserves the right to review submitted documentation and determine eligibility for refund requests in its reasonable discretion.

8.4 Refund Processing

If a refund request is approved, the Company will issue a refund to the original payment method used during the transaction. Processing times may vary depending on the payment provider and typically take five (5) to ten (10) business days.

8.5 Non-Refundable Situations

No refund will be issued in the following circumstances:

  • The verification process was not attempted by the User;
  • The inability to complete verification results from incorrect or incomplete information provided by the User;
  • The request is submitted after the fifteen (15) day eligibility period has expired;
  • The User successfully completed verification and later requests cancellation; or
  • The User engaged in fraudulent or misleading conduct.

9. Billing and Subscription

9.1 Initial Charge

By purchasing a subscription or service from the Company, you authorize us to charge the applicable subscription fee or service fee to your selected payment method at the time of purchase.

9.2 Automatic Renewal

Subscriptions will renew automatically at the then-applicable rate unless canceled prior to the start of the next billing cycle. The Company will provide reasonable notice of any price changes before the renewal date.

9.3 Cancellation

You may cancel your subscription at any time by submitting a written cancellation request to:

support@virtualmailhub.com

Cancellation will take effect at the end of the current billing cycle. No prorated refunds will be issued for the remainder of a billing cycle in which cancellation occurs, unless otherwise required by applicable law.

10. Third-Party Websites and Applications

The Platform may contain links to third-party websites or services. The Company is not responsible for the content, accuracy, privacy practices, or policies of such third parties. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

11. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, trademarks, and software, is the property of the Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without the Company's prior written consent.

12. Disclaimer of Warranties

ALL SERVICES AND INFORMATION PROVIDED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Platform; (ii) your violation of these Terms; (iii) your violation of any applicable law or regulation; or (iv) your infringement of any third-party rights.

15. Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

The arbitration shall be conducted in the State of New York, County of New York. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.

CLASS ACTION WAIVER. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict-of-law principles.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any applicable User Agreements, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior or contemporaneous communications, whether oral or written.

19. Changes to These Terms

The Company reserves the right to update or modify these Terms at any time. Material changes will be posted on the Platform, and the "Last Revised" date above will be updated accordingly. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

20. Company Contact Information

Virtual Mail Hub, Inc.

447 Broadway, 2nd Floor

New York, NY 10013, United States

Email: support@virtualmailhub.com

© 2026 Virtual Mail Hub, Inc. All rights reserved.